Shipping policy
Thank you for shopping with Groomies. We want your order to reach you as quickly and smoothly as possible. Please review the shipping information below so you know exactly what to expect after placing your order.
Order Processing Time
All orders are processed within ___ to ___ business days (excluding weekends and public holidays) after your order is placed and payment is confirmed. During high-volume periods, sales, or promotional events, processing times may be slightly longer. You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
Shipping Times & Delivery Estimates
After processing, estimated delivery times are as follows:
- Standard Shipping: ___ to ___ business days
Please note that these delivery windows are estimates only and are not guaranteed. Total delivery time is the processing time plus the shipping time. Delivery times may vary depending on your location, the shipping carrier, customs processing, and other factors outside of our control.
Shipping Rates
We are proud to offer free worldwide shipping on all orders. Any applicable shipping costs, if they apply to your region, will be displayed clearly at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to ___ business days for the tracking information to update and become active in the carrier's system. If your tracking number is not working after this time, please contact us and we'll be happy to help.
Customs, Duties & Taxes
Groomies is not responsible for any customs fees, import duties, or taxes that may be applied to your order by your local government. Any such charges are the responsibility of the customer and are separate from the price of the product and any shipping charges. Customs policies vary from country to country, so we recommend contacting your local customs office for more information if you are ordering internationally.
Shipping Delays
While we do everything we can to get your order to you on time, we are not liable for delays caused by shipping carriers, customs processing, severe weather, high-demand periods, or other circumstances beyond our control. If your order is significantly delayed, please reach out to us and we will do our best to assist.
Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned to us due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment, which may require an additional shipping fee.
Lost, Stolen, or Damaged Packages
Once your order is marked as delivered by the carrier, Groomies is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your package, please contact your local carrier directly. If your order arrives damaged, please contact us within ___ days of delivery with your order number and clear photos of the damage, and we will work with you to make it right in accordance with our Refund Policy.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about your order or our shipping process, please reach out to our support team at groomiesco@gmail.com and we'll be glad to help.